> On the other hand, are the majority of complaints distorted because they are mostly voiced by the Eternal September[2] crowd?
Sometimes I wonder if I'm the sort of person who makes these places bad... but I do ask decent questions, and the only people who ever pay attention to them are the rep farmers hoping to cash in with a Google answer.
Can't speak to your specific experiences, but it's worth noting that this can also be a downside of the Eternal September crowd: even reasonable questions get lost in the noise.
The Soup Nazi wanted to feed people and lost the opportunity to do so when he became obsessed with loiterers clogging the queue. Fictional exaggerations not withstanding, scaling is a hard problem to solve in many different systems - especially when some users/customers/tasks can easily require 100x the average processing time.
Sometimes I wonder if I'm the sort of person who makes these places bad... but I do ask decent questions, and the only people who ever pay attention to them are the rep farmers hoping to cash in with a Google answer.