Successful companies are full of dysfunction; just like powerful empires. Their competitors are dysfunctional too.
I've known coworkers to suffer daily humiliations while I'm treated with absolute respect. They'd quit, often causing obvious pain to the bosses, but the company kept growing. The bosses could replace them eventually, as the corporation is structured to treat them as cogs.
Higher-up priests & bosses are treated well. Those nearer the bottom are miserable.
There's a lot of ruin in a nation, and a lot in any company. The successful ones produce enough value to make up for all the value being lost at various levels.
This company is a disaster on so many levels. It sounds like three employees low-paid are performing a critical service function and it's very easy to see them all walking out the door.
It's not just the treatment of lower level employees. It's also the lack of control, the lack of communication, the cluelessness about the business ($250 for a bathroom retiling), and the employees' lack of respect for their management.
I remember a company selling furniture with free shipping during the first dot-bomb. (I think they had the furniture.com domain.) Only after they started getting orders did they realize that UPS and FedEx (at that time) wouldn't even ship that stuff for any cost.
I've known coworkers to suffer daily humiliations while I'm treated with absolute respect. They'd quit, often causing obvious pain to the bosses, but the company kept growing. The bosses could replace them eventually, as the corporation is structured to treat them as cogs.
Higher-up priests & bosses are treated well. Those nearer the bottom are miserable.