Hi. I'm a hp warranty victim; an so's old laptop had 3 year next business day support. On three occasions those lying sacks of shit made us mail it to them for a week at a time. Don't believe it; your "next day" warranty is just a donation of beer money for hp execs.
When I worked at a pharmacy doing IT work, they purchased some desktops from HP with a multi year on site support deal. One day we had a computer's Hard Drive die so we called them up to fix it, which they did... and nothing more. I asked them about putting Windows back on it (as the restore partition was nowhere to be found) and the guy said "not our department."
I ended up torrenting an HP restore ISO and thankfully the BIOS's licensing key matched the ISO.
