Well of course they are going to say things like this. They know that GoDaddy has a bad reputation, and for good reason. We all have our stories about why GoDaddy is awful.
But let's consider this: a company doesn't get rebuilt in "recent months" from the inside out. Especially one as large and with as much baggage as GoDaddy has.
Secondly, why would GoDaddy buy MediaTemple? I'd bet it has less to do with hoping MediaTemple can help them improve their customer service. Maybe my bet is wrong, but it seems to me that GoDaddy will continue making money the way they have before, which has less to do with customer service and more to do with customer count and customer confusion.
I for one believe MediaTemple will become a lower-barrier service that can be attached to a domain in the checkout process, which will probably increase the quality of package-store-website servers. Unfortunately, this will necessitate an energy focus shift that could put the boutique firms lower on the priority chain.
But let's consider this: a company doesn't get rebuilt in "recent months" from the inside out. Especially one as large and with as much baggage as GoDaddy has.
Secondly, why would GoDaddy buy MediaTemple? I'd bet it has less to do with hoping MediaTemple can help them improve their customer service. Maybe my bet is wrong, but it seems to me that GoDaddy will continue making money the way they have before, which has less to do with customer service and more to do with customer count and customer confusion.
I for one believe MediaTemple will become a lower-barrier service that can be attached to a domain in the checkout process, which will probably increase the quality of package-store-website servers. Unfortunately, this will necessitate an energy focus shift that could put the boutique firms lower on the priority chain.