Offer complete refunds of all paid subscription fees to anybody who asks for one. No questions asked. Single button, right from your "My Account" page. Refund all 8 months of those charges in one shot.
If you're correct, and it's just a tiny fraction of a percent of your userbase who neglected to read that six paragraph sidebar disguised as an ignorable upsell ad, then chances are nobody will ever ask for this refund and you guys will all be good to go. You can even offer it only to people who have never bought a second item, thus limiting it only to those few silly folks who put themselves in this boat through their own foolishness.
No harm right, since as you say, your guys are on the up and up.
Offer complete refunds of all paid subscription fees to anybody who asks for one. No questions asked. Single button, right from your "My Account" page. Refund all 8 months of those charges in one shot.
If you're correct, and it's just a tiny fraction of a percent of your userbase who neglected to read that six paragraph sidebar disguised as an ignorable upsell ad, then chances are nobody will ever ask for this refund and you guys will all be good to go. You can even offer it only to people who have never bought a second item, thus limiting it only to those few silly folks who put themselves in this boat through their own foolishness.
No harm right, since as you say, your guys are on the up and up.