I really appreciate you doing this. The lovely gentleman at Rackspace just broke the crap out of my site when he UNPLUGGED the server my VM was living on. I'm doing a site restore right now.

I tried rackspace years ago and had this happen. There was no apology, compensation, or admittance of guilt. It totally irked me and I stayed away from rackspace since then. I'm actually glad to hear they still do this today... my "unjust" fears are justified :)