> I typed faster than the keys were registered and he said it was because my stance was tense and I needed to relax.
If this happened while you were typing in Word, they may not have installed the update that fixed this issue (was reported in the comments of a surface article on here somewhere).
I got to play with a co-workers Surface RT for a bit, and I experienced this in the browser. With URLs I am familiar with I can type them quite quickly, and it clearly lagged behind.
Some teething issues no doubt, and the store staff are being clueless salespersons, but it feels like it has promise.
If this happened while you were typing in Word, they may not have installed the update that fixed this issue (was reported in the comments of a surface article on here somewhere).