> to send their most frustrated customers through a chatbot But do those frustra... | Hacker News

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		throwawaysleep 26 days ago \| parent \| context \| favorite \| on: I was banned from Claude for scaffolding a Claude.... > to send their most frustrated customers through a chatbot But do those frustrated customers matter?

munk-a 26 days ago [–]

I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.

throwawaysleep 25 days ago | [–]

Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.

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