I'm not convinced. Honestly it seems like we're in a market of lemons and I don't know how we escape the kind of environment that is ripe for lemons. To get out requires customers to be well informed at the time of purchase. This is always difficult with software as we usually need to try it first and frankly, the average person is woefully tech illiterate.

But these days? We are selling products based on promises, not actual capabilities. I can't think of a more fertile environment for a lemon market than that. No one can be informed and bigger and bigger promises need to be made every year.