Going to a popular restaurant that accepts app delivery orders (or a grocery store in a neighborhood where people prefer to pay for delivery) is an objectively bad experience. The kitchen or checkout line is backed up with delivery orders, there are a bunch of delivery drivers double-parked or loitering near the front, and due not to any moral failing but rather what must be a crushing grind, the drivers are for the most part rushed and inconsiderate of the staff or other customers.
The class of people who order delivery regularly are generally trading the short-term reward of convenient food for way more money than makes sense, too little of that money benefits the class of people who do the delivering, and as the article points out, it is essentially harming the business it's being ordered from.
I would love to see more restaurants and stores declining to support this kind of system. While there may be some marginal profit now, in the long run the race to the bottom is going to mean fewer sustainable businesses.
At the very least, I make an effort to pick up food in person these days. Saves me a lot of money, is better for the restaurant, and since it's not my livelihood I can just show up a bit early, park properly, and hang around, ensuring that the food will be as fresh as possible when I get home and avoiding any rush.
The animosity I sometimes see between the restaurant staff and the delivery drivers can be really uncomfortable. It's not shocking, they have competing incentives and I think there's a pretty stark class/culture divide, but it's unfortunate when a system like this pits workers against each other that are just both trying to do their job as best they can.
The class of people who order delivery regularly are generally trading the short-term reward of convenient food for way more money than makes sense, too little of that money benefits the class of people who do the delivering, and as the article points out, it is essentially harming the business it's being ordered from.
I would love to see more restaurants and stores declining to support this kind of system. While there may be some marginal profit now, in the long run the race to the bottom is going to mean fewer sustainable businesses.