I don't understand. Recovered how? As far as I know, like many electronics companies, they don't do repairs period. If an enclosure fails under warranty, they replace it. They don't repair it.
So if your NAS motherboard died out of warranty and they no longer sold that model, it's not surprising they recommended you buy the current version of that model.
So I don't know what you were expecting? Hardware dies. What did you want them to do?
As best as I could understand, the hardware wasn't dead. It was "soft bricked" due to no fault of my own. And they wouldn't stand behind their product and instead insisted I upgrade to a newer and less capable product.
No, I wasn't expecting replacement hardware. I was expecting support for a product that they were still releasing software for.
How was it soft bricked? Is that a known thing, that everyone with that model, it stopped working? So you have good reason to believe that?
And if it wouldn't even turn on, what kind of support were you expecting to receive?
If a device that is out of warranty fails to turn on, there aren't many companies that are going to give it any support except to tell you to buy a new one.
So if your NAS motherboard died out of warranty and they no longer sold that model, it's not surprising they recommended you buy the current version of that model.
So I don't know what you were expecting? Hardware dies. What did you want them to do?