> Took dedicated attempts over about a week to get in touch with the right people - their support org was completely ineffective at escalating the issue.
Sounds to me like their support org was reasonably effective at their real job, which is keeping the crazies away from the engineers.
It's even harder for me to imagine them saying "Oh, gee, thanks for discovering that! Please walk right into the office, our firmware developer Greg is hard at work on the next-gen router but you can interrupt him."
Sounds to me like their support org was reasonably effective at their real job, which is keeping the crazies away from the engineers.
It's even harder for me to imagine them saying "Oh, gee, thanks for discovering that! Please walk right into the office, our firmware developer Greg is hard at work on the next-gen router but you can interrupt him."