Totally agree i was an ATT customer for nine year who paid on time each month and then their network went down almost nationwide and the next month they reported they were hacked. Probaby both events are separate from each other but i felt uneasy and reached out to ATT for decent customer svc to find none exists as..
- You want customer svc in person at a ATT store they say call customer service
- You call and you have to wait 30 to 60 minutes to speak with someone
- You can speak with someone quicker by saying cancel service yet they offered me only a $30 savings and the temporary rate would take affect 3 months later(?).
- If you cancel your service in a billing cycle they force you to pay the full month (just snatched the money they didnt deserve as i left them in beginning of the month from my account).
Mine was similar but worse than your last point... They messed up my billing three months in a row, then they cancelled it 3.5 weeks into a billing cycle for being "late" 3 months in a row, and billed at a pro-rated by the minute billing that was over a thousand dollars, when the full month was under $200 at the time.
- You want customer svc in person at a ATT store they say call customer service
- You call and you have to wait 30 to 60 minutes to speak with someone
- You can speak with someone quicker by saying cancel service yet they offered me only a $30 savings and the temporary rate would take affect 3 months later(?).
- If you cancel your service in a billing cycle they force you to pay the full month (just snatched the money they didnt deserve as i left them in beginning of the month from my account).