Sun support was remarkable. About five years ago I had a critical problem ...
There I was in the data center at 3 a.m., trying to figure out why my mirrored drive server wasn't booting on it's surviving disk.
I was groggy as heck, and even basic vi commands required a lot of thought. Actual thinking took more effort. The Support Engineer walked me through even the basic stuff
"Okay, now 'yank-yank put' to copy that line"
And a few minutes later the server booted and all was well.
We're moving as quickly as possible away from Solaris, to Linux. But service quality isn't the driver - it never is.
There I was in the data center at 3 a.m., trying to figure out why my mirrored drive server wasn't booting on it's surviving disk.
I was groggy as heck, and even basic vi commands required a lot of thought. Actual thinking took more effort. The Support Engineer walked me through even the basic stuff
"Okay, now 'yank-yank put' to copy that line"
And a few minutes later the server booted and all was well.
We're moving as quickly as possible away from Solaris, to Linux. But service quality isn't the driver - it never is.
The problem is cost.