Their point is that brokers are generally terrible. That you found an ok one is cool. We went through a broker for moving our possessions from California to Montana. Worst professional experience of our lives. They kept our shit at some lot for around six weeks while they tried to job out to other freight providers because the first one didn't work out. Or the next. Or the next. Finally they got someone who should have been on medical disability to drive our stuff up after the broker declared bankruptcy. Not sure how that worked exactly. I had to threaten to drive down there to pick up my own shit and load it into a uhaul or two.