Their view was that there was no problem, but rather that the new process was an improvement. I am not joking.
They said that we didn't measure the work before, so they had no visibility into how much the team does. But after introducing scrum, they were very happy to see that the team usually delivered around 20 story points per sprint, while the other teams in the company did around 10.
In my view, if we estimated tickets in old process as we did after introducing scrum, we would have been delivering around 60 points in two weeks through old process.
They said that we didn't measure the work before, so they had no visibility into how much the team does. But after introducing scrum, they were very happy to see that the team usually delivered around 20 story points per sprint, while the other teams in the company did around 10.
In my view, if we estimated tickets in old process as we did after introducing scrum, we would have been delivering around 60 points in two weeks through old process.