So far, I've never seen a Publix with even a single self-checkout. I'm not saying they don't exist, but they're rolling them out much more slowly than the other stores.
This is likely because Publix is 80% employee-owned[1].
The newer ones seem to have them. Which to me is like a breach of the unspoken contract.
Publix has always been more expensive, but gave you great people experience, a cashier, and usually a bag boy asking if you wanted help out to the car.
Now that they're moving to self checkout, what the hell are we paying more for?
In my (major) city, Publix has by far the best bakery and prepared foods of any of the grocery stores.
They also reliably have the freshest produce. Does that mean they're more wasteful and take things off the shelves if they're just slightly overripe? I have no idea. I just know that I end up spending more money at, say, Kroger because a lot of the fresh items go bad before I can use them.
I'm personally also willing to pay more to a business that takes care of its employees, but other people might not care that much.
I lived in a city with a Publix, Walmart, and Kroger. While I agree re: the deli, most of my family's grocery bill came from things other than that.
In a routine week, where I'd buy the typicals(dairy, meat, bread, canned good, etc), Kroger would be about $90, Publix would often be ~$120. (If you couldn't tell, this was a few years ago, before massive inflation).
I want them to take care of their employees too, and part of doing that is not replacing them with machines.
This is likely because Publix is 80% employee-owned[1].
1. https://fourweekmba.com/who-owns-publix/#:~:text=Key%20takea....