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Customer Care Starts with Curiosity and Empathy
(
skmurphy.com
)
1 point
by
skmurphy
on Feb 8, 2023
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1 comment
skmurphy
on Feb 8, 2023
[–]
tl;dr: Startup teams have to cultivate an ongoing intense curiosity in every team member on how the product creates value for the customer and how to remove anything that limits the value customers will get from the product.
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