Agreed. Sonic.net has been my ISP for 5 years now, and I've only had a problem with their DSL service once. The problem turned out to be a failing modem, which they replaced, for free, even though the modem had just gone out of warranty.
Damn. I'm stuck in Tucson, between the rock that is Qwest and the hard place that is Comcast. If Sonic operated here—or someone similar—I'd switch instantly.