I always try to play devil's advocate for PayPal. I think they process a shitload of transactions every day and end up getting a lot of flak for simply trying to cover their ass a little.
Imagine this scenario. You are a payment processor. A new client appears out of nowhere, and is processing transactions for $20 from credit cards all over the world all throughout the night, hours after creating his account. A percentage of these transactions fail and are placed multiple times. In a matter of days, the client has accumulated $600,000 and you have no idea what he's doing other than trusting the information he willfully provided in his merchant info.
What do you do? Do cash out 600k the moment this client requests it without performing any due diligence? Or do you freeze the funds, make him call in and verify, and get him his money within a week or two?
The business PayPal is in is inherently risky. Whenever I see some surprised post about how PayPal freezed your massive pile of rapidly accumulated funds instead of just handing it to you and assuming that they won't be dealing with thousands and thousands of scammed customers, I can't help but roll my eyes.
Have a little perspective, people.
This is obviously more about notch's situation and less about yours. Yours is just a simple misunderstanding and a less than adequate support system. Once again, thousands and thousands of transactions a day. Some aren't going to go perfectly.
If you are about to cite Stripe, well:
> Stripe is ten people.
Stripe is nice, but Stripe is ten people. They have nowhere close to the scale that PayPal has to deal with. If they reach PayPal's size and still remain developer friendly and don't have issues like this, I would be truly amazed.
Imagine this scenario. You are a payment processor. A new client appears out of nowhere, and is processing transactions for $20 from credit cards all over the world all throughout the night, hours after creating his account. A percentage of these transactions fail and are placed multiple times. In a matter of days, the client has accumulated $600,000 and you have no idea what he's doing other than trusting the information he willfully provided in his merchant info.
What do you do? Do cash out 600k the moment this client requests it without performing any due diligence? Or do you freeze the funds, make him call in and verify, and get him his money within a week or two?
The business PayPal is in is inherently risky. Whenever I see some surprised post about how PayPal freezed your massive pile of rapidly accumulated funds instead of just handing it to you and assuming that they won't be dealing with thousands and thousands of scammed customers, I can't help but roll my eyes.
Have a little perspective, people.
This is obviously more about notch's situation and less about yours. Yours is just a simple misunderstanding and a less than adequate support system. Once again, thousands and thousands of transactions a day. Some aren't going to go perfectly.
If you are about to cite Stripe, well:
> Stripe is ten people.
Stripe is nice, but Stripe is ten people. They have nowhere close to the scale that PayPal has to deal with. If they reach PayPal's size and still remain developer friendly and don't have issues like this, I would be truly amazed.