> the forums seem to be dominated — and I mean DOMINATED — by two or three ‘experts’ whose bottom-line is that Apple’s products work, so you must be doing something wrong.
I've experience this first-hand, and it's annoying AF.
I wrote a post on Apple's forum about the years-old iOS celluar-draining bug[1], and one of these high-reputation "experts" (read: Apple apologist/shill) kept insisting that the OS corrupting its own settings and not handling the corruption gracefully was somehow all my fault - when I pointed out this was a clear OS bug (even linking to the Wikipedia definition for 'software bug'), his long-winded pushback reply boiled down to him essentially saying that "bugs aren't bugs". Beyond useless as a help forum with these clowns being allowed to earn those "reputation" points.
I've experience this first-hand, and it's annoying AF.
I wrote a post on Apple's forum about the years-old iOS celluar-draining bug[1], and one of these high-reputation "experts" (read: Apple apologist/shill) kept insisting that the OS corrupting its own settings and not handling the corruption gracefully was somehow all my fault - when I pointed out this was a clear OS bug (even linking to the Wikipedia definition for 'software bug'), his long-winded pushback reply boiled down to him essentially saying that "bugs aren't bugs". Beyond useless as a help forum with these clowns being allowed to earn those "reputation" points.
[1] https://news.ycombinator.com/item?id=29764360