Sure. I believe I understand your explanation and appreciate it. It's possible for their core service to be rock solid and their marketing side to be of lesser priority and so not to receive the thought and resources of their core service. It makes sense.

Still, were I to be responsible for evaluating competing services, such choices would definitely be a ding. Not unrecoverable, but it would make me wonder unnecessarily about their corporate culture and customer care. All things being equal, I think it would be wise to go with the service that didn't do that.