I don't know if this is a recent trend, or if I've only experienced negative things in the past year or two, (perhaps in the lead up to their IPO?), but I ended up switching away from them.

They closed my account because they suspected commercial use. If I wanted to re-open it, I would need to send in a picture of my ID, and sign some legal documents attesting to my continued non-commercial use or something.

They might not care about personal users because we don't pay, but I did end up switching to different software for the commercial projects I use remote access software on.