User experience is incredibly relevant. The entire purpose of the platform is to match drivers and riders. If it can do that more effectively, it has become better as an independent platform.
> The entire purpose of the platform is to match drivers and riders.
That's fine, but we're talking about legal relationships here, not the facilitating product. If you are going to assert you are legally acting in an impartial role, turning around and claiming partiality for one party (the riders) invalidates that position.
User experience is incredibly relevant. The entire purpose of the platform is to match drivers and riders. If it can do that more effectively, it has become better as an independent platform.