Last week experience. I tried gettin display port to hdmi for my docking station for work on Amazon. It was in Amazon basics category. Solid shopping experience, but it was not sent for 3 days so I cancelled. Annoying, but cancellation experience was great. I decided to do pick up from BestBuy. Great. Store near me has one in store. I purchase at 5PM. At 6PM ( when they close ), they send me an email saying they don't have it in store anymore. Great, but I can't cancel w/o creating account. Can't reach live person, because, ironically, Covid19. Screw it. I bought on CC. I can dispute it later. I go to Newegg. No issues. stuff gets here in 3 days.

Amazon isn't the only store and its convenience is waning during this outbreak. They are lucky they are doing so many things right compared to competition.

Personally, I am debating dropping Prime, which I had for one main reason:fast free shipping.