I ordered some things from Home Depot the other day as well. They did not fulfill half the order, instead marking it as delivered. Attempting to resolve this issue, they refunded only 1/3rd of the missing items and then required me to go to a physical store to resolve the issue because their system literally could not fix the problem without them offering a physical cash refund.
This is likely to do with the store which fulfilled the order; I've found Home Depots to be very hit or miss in their service quality and the location which fulfilled this order has been consistently bad in-person.
Don't even get me started on how Home Depot uses location settings and keeps changing preferred stores when ordering. It's a nightmare.
This is likely to do with the store which fulfilled the order; I've found Home Depots to be very hit or miss in their service quality and the location which fulfilled this order has been consistently bad in-person.
Don't even get me started on how Home Depot uses location settings and keeps changing preferred stores when ordering. It's a nightmare.