I had a Home Depot order delivered recently, zero padding. It was just a cardboard box surrounding the product, and the product itself had little internal packaging (inc. Lithium Ion batteries). I'm surprised Home Depot hasn't started fires before.
Luckily the product I ordered worked fine, but I wasn't best pleased when I opened it. It was pretty obvious the manufacturer designed the product packaging for retail shelves only, and Home Depot just assumed it was shipping-grade protection.
My favorite from Target was eight Contigo travel mugs (bought for holiday gifts) that came in a very large box with no padding. Even though they could have clanked around and gotten very scratched, they were all OK. Sort of a miracle, but it didn't give me much confidence in Target.com.
And you can't state quantities on the Target.com site when you select an item. You have to go into the cart and change the quantity. That's something most sites do better.
Also, I understand it's a difficult time inventory-wise, but don't let me put stuff in my cart if you can't deliver it and won't let me order anything until I remove them. Give me a "save for later" feature ... like Amazon does.
One thing that’s weird about target is that they fulfill from stores. Usually when we get a shady packaging experience it’s shipping from a Target store from some unusual place.
Luckily the product I ordered worked fine, but I wasn't best pleased when I opened it. It was pretty obvious the manufacturer designed the product packaging for retail shelves only, and Home Depot just assumed it was shipping-grade protection.