"A month passed. Facebook hadn't responded. I stopped sleeping. I couldn't follow conversations. Words swam. Worst of all, I couldn't write. Writing is what I do. It's how I make my way in the world, how I help put food on the table, a roof over our heads, paid for the shoes on our kids' feet and the education they've taken out the door."

Jesus Christ, fly to Palo Alto and storm into the headquarters yourself if it comes to that.