>it's often really hard to go through the steps needed to improve the situation for themselves. Having others around them understand that it's a struggle, and not something they can "snap out of" is really important.

Having gone through some dark periods of my life, I'd much rather take "snap out of it" advice over the unintentionally patronizing "support". Both are the words of well-intentioned people unable to relate, but one of them mistakenly believes they've overcoming their inability to relate.