I think that's pretty common, so I don't disagree entirely. It can also be the case that you have increasing numbers of tech-savvy folks who feel that they can build their own tech solutions, but aren't actually equipped to build/select something that is equipped to serve the needs of their team or the organization.

This can result in the team being left holding the baby when certain individuals leave, data loss, security issues etc. In 15+ years of enterprise probably two-thirds of the time I've seen this issues and it has been predictable that it would work out this way, but IT didn't help themselves by pretending their solution was better. When IT tries to learn and adopts the tool, or incorporates the needs then things work out better. But, that's only a third of the time.