I'm not sure that is the case, twenty five years ago I'd be lucky if my desktop went a whole day without crashing and needing a reboot, that is quite rare now.
Twenty years ago a banking IT failure would have been considered catastrophic and unacceptable.
Now there are serious meltdowns and failures every year.
Meanwhile, when was the last time you talked to a customer services rep of any large org without being told "Sorry - our systems are really slow today"?
This is really a sign that big non-tech-centered orgs cannot get the best talent nowadays. Lots of banks pay under 2/3 of the real asking price for a great programmer.
