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> that above statement must be wrong, surely?

Either they believe it's right, which means they're not competent enough to really assess the scope of the leak; or they don't believe it, but they went "fuck it, that's the best we can do".

In either case, it doesn't really inspire trust in their service.



you missed one possibility: that they're deliberately attempting to downplay the severity to make themselves look less incompetent




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